FAQs
Not sure what to expect? Here’s a quick guide to the questions we get asked the most about moving, storage and packing.
Is Bramwell Relocation a family-run business?
Yes! We’re a family-run company with 41 years of experience, built on trust, care and attention to detail. Our team is tight-knit, and we take pride in delivering a personal, reliable service.
What sets your customer service apart?
We genuinely care about making your move as stress-free as possible. From clear communication to flexible scheduling, we’re always on hand to help and make sure everything runs smoothly.
Do you use agency staff?
No. Unlike some removal companies, we only employ full-time, trained staff who know the job inside out. You’ll get the same trusted team from start to finish.
Are your vans clean and well-maintained?
Absolutely. Our fleet is cleaned and checked daily, so everything is in top condition for your move. We believe a well-maintained van makes all the difference.
Do you use protective equipment for furniture and belongings?
Yes, we take protection seriously. We use high-quality blankets, straps, and covers to ensure your furniture and fragile items stay safe in transit.
How long does a typical removal take?
It depends on the size of the move. Some can be done in a day, while larger moves may take two. We always provide a clear, written schedule so you know exactly what to expect.
Can I get packing materials in advance?
Yes, we can supply sturdy boxes, bubble wrap, tape and other materials ahead of your move so you can start packing in your own time.
What if I need to reschedule my moving date?
We know things don’t always go to plan. If your moving date changes, just let us know as soon as possible, and we’ll do our best to accommodate you.
Do you offer a full packing service?
Yes, we can handle as much or as little packing as you need. Whether it’s just fragile items or a full house pack, our team will ensure everything is secure and ready to go.